Security & compliance

Security is the product

An assistant that can read every document in the company must be at least as careful about access as the systems it reads from. MOST Insight was designed from the first line of code around that principle.

Permission-aware retrieval

Access control lists from Entra ID, Google Workspace, Dropbox, Box and NTFS are stored with every indexed passage. Queries are pre-filtered by the caller’s resolved group membership, so a document a user cannot open can never influence their answer.

Single sign-on

OpenID Connect sign-in with Microsoft Entra ID or Google Workspace, PKCE, HttpOnly secure cookies and session hardening. A fail-closed mode refuses any query without a resolved principal set.

Encryption

TLS 1.2+ for every connection (automatic certificates), encrypted storage volumes, and secrets managed outside container images — encrypted at rest with SOPS and verified at start-up.

Privacy-preserving analytics

The question store pseudonymises users with rotating, irreversible identifiers derived from three independent secrets. Administrators see trends, never individuals.

Deployment choice

Multi-tenant cloud, single-tenant private cloud, or fully on-premise with local GPU inference. In on-premise mode no document or question leaves your network.

Continuous permission sync

Access rights are refreshed every 12 hours by default and on demand. Revoked access disappears from answers automatically; deleted files are purged from the index on the next sync.

Model data protection

Hosted models run under enterprise terms with no training on customer data and zero retention. Business and Enterprise customers can bring their own endpoint.

Availability

Health checks, automatic restarts, Prometheus metrics and alerting on every service. 99.9 % uptime SLA on the Business plan and above.

Governance

Compliance posture

We operate to recognised frameworks and support our customers’ own audits.

GDPR

Data-processing agreement available, EU hosting on request, right-to-erasure handled by purging indexed content on deletion.

SOC 2 aligned controls

Change management, access reviews, logging and incident response procedures aligned with SOC 2 Trust Services Criteria.

Customer audits

Architecture documentation, penetration-test summaries and security questionnaires provided to Business and Enterprise customers.

Have a security questionnaire?

Send it to our team and we will complete it with your procurement process.